Terms of service


In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), we make available to you the "general information", which includes the data identification of the entity that owns this website and information regarding the price of the products/services offered through it:
Owner: TRANSCORTANA SL (hereinafter CORTANA)
Address: Can Pujolet, 3. 08032 Barcelona, Spain
E-mail: transcortana@cortana.es
Telephone: +34 934 295 453
CIF: B-62683834

Registry data: Mercantile Registry of Barcelona Volume 33988

The contents of the website (URL), both texts and images, graphic design, source code, logos, brands, etc., are owned and owned exclusively by CORTANA and are protected by the regulations governing Intellectual and Industrial Property, Therefore, its reproduction, modification, distribution or manipulation is prohibited.
CORTANA is the exclusive owner of all intellectual, industrial and similar property rights that may correspond to the Website. Likewise, all rights over any content, services or elements owned by them that are incorporated into the Website are reserved in favor of CORTANA or any of the companies that make up or could make up the CORTANA group of companies, including, without limitation, and not limiting:

Those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the Site

  • Web
  • navigation architecture
  • the source codes of the web pages
  • images
  • recordings
  • computer programs
  • databases
  • technology
  • logos and distinctive signs

CORTANA reserves the right to update, modify or delete any information contained on its website, as well as its configuration, benefits or general conditions, at any time and without the need for prior notice.
The company does not guarantee the absence of interruptions or errors in accessing the website, nor will it assume any responsibility for technical problems or failures that occur or may occur during the Internet connection.
Neither does it guarantee the absence of viruses or other elements that may or may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system, for which reason it excludes any liability for damages that may or may occur in the computer system, electronic documents or user files.
Reservation of rights: The user undertakes not to withdraw, delete, alter, manipulate or in any way modify:
Those notes, legends, indications or symbols that either CORTANA or the legitimate owners of the rights incorporate into their properties in terms of intellectual property or industrial (such as copyright, ©, ® and ™, etc.).
The technical protection or identification devices that may or may contain the contents (such as, for example, watermarks, fingerprints, etc.).

CORTANA authorizes users to access and navigate the Website, using the Services and viewing the content incorporated therein. The access, visualization and, where appropriate, download of the contents or services will always and in any case be carried out for strictly personal and non-commercial purposes.
CORTANA reserves all property rights including, by way of example and not limitation, all intellectual and industrial property rights that it holds over them. CORTANA does not grant any other license or authorization to use the user on its property other than that which is expressly detailed in this clause.
Link license: Any third-party link to this website must be to its main or entry page.
Users and, in general, all those people who intend to establish a link between their web page and the website must comply with the following conditions that are detailed below. Any other link claim other than that stipulated in this clause will require the prior express written acceptance of CORTANA.
The user may not reproduce or imitate, in whole or in part, the content of the website, nor its graphic appearance ("look and feel"), nor will it make frames ("frames") or assembled links ("link inline") of CORTANA pages.
You may not create a browser, frame, or an environment or navigation bar on the pages of the Website.
No false, inaccurate, incorrect or denigrating statements or indications will be made about the website, CORTANA or any of the CORTANA properties and, in particular, it will not be declared or implied that CORTANA collaborates, or is a collaborating partner, or that in any way has in any way supervised or assumed in any way the contents or services offered or made available to the web page to which the link is established.
The web page in which the link is established will not contain any brand, commercial name, establishment label, denomination, logo, slogan or other distinctive signs belonging to CORTANA, except those signs that are or could be part of the same link or those other of your property that have been previously licensed in writing by CORTANA.
The web page in which the link is established will not contain illegal information or content, contrary to morality, generally accepted good customs and public order, nor will it contain content or services.

CORTANA reserves the right to take the corresponding legal actions against anyone who fails to comply with the following prohibitions:

It is expressly prohibited:
1. Use any of the contents or services for illegal purposes or effects, prohibited in this Legal Notice, harmful to the rights and interests of third parties, or that in any way may or may damage, disable, overload, deteriorate or prevent normal use of the services, computer equipment or documents, files or all kinds of content stored in any CORTANA computer equipment
2. Use content or services that are protected by any intellectual or industrial property right belonging to the entity or to third parties, without the user having previously obtained, from their owners, the necessary authorization to proceed with the use that they make or intend to make.
3. Reproduce, copy, distribute, communicate, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or that this is legally permitted.
4. Incorporate viruses or other physical or electronic elements that may or may damage or prevent the normal functioning of the network, system or computer equipment (hardware and software) of CORTANA, or of third parties, or that could damage electronic documents and files stored on said computer equipment.
5. Obtaining or even attempting to obtain content using means or procedures other than those that, depending on the case, have been made available for this purpose in general, those that are usually used on the Internet for this purpose. as long as they do not entail a risk of damage or disablement of the web, the services or the contents.
CORTANA excludes, to the full extent permitted by law, any liability for damages of any kind that may be due to the transmission, dissemination, storage, provision, reception, obtaining or access to content, and in particular , although not exclusively, for the damages that may be caused.



1. Scope of application.
These General Conditions are intended for the purchase of products and services made remotely via the Internet from the website managed by the company.
These General Conditions of Sale will apply to all deliveries made by TRANSCORTANA, SL or on behalf of its website www.cortana.es, unless conditions other than these are established in the Private Offers.

2. Acceptance of the general conditions of sale.
2.1. The Client, via email confirming his purchase order, unconditionally accepts and undertakes to fulfill his relations with the virtual store. The general and payment conditions are those indicated in this contract, declaring the Client to have read and accepted all the indications that were given to him in the terms of the aforementioned regulations, and also to take into account that the virtual store itself is no longer linked than to the conditions previously established in writing.
2.2. The sale and supply of products by TRANSCORTANA, SL, its divisions, subsidiaries and related companies (hereinafter "CORTANA") are subject to these general contracting conditions (the "Conditions", and the contract between the Client and CORTANA governed by these Conditions will be referred to jointly as the "Agreement"), without the application of any other different or additional conditions that may be contained in any order form, document or other communication (the "Order") and that modify, alter or contradict the terms of this Agreement. No term or condition that is included in pre-printed form in any other Customer document, such as Orders or Confirmations, will alter or complement the terms of this Agreement, even if CORTANA has not proceeded to object to such additional or conflicting terms. .

3. Obligations of the Client.
3.1. The General Conditions of Sale must be read ONLINE by Customers visiting the page and the virtual store before confirming their purchases. Therefore, the sending of the order confirmation implies the absolute knowledge of these General Conditions of Sale and its total acceptance. The Customer undertakes, once the online purchase process has been completed, to print and keep these general conditions of sale, already read and accepted during the purchase process carried out, in order to fully comply with Spanish Law.
3.2. The Customer will be solely responsible, exonerating CORTANA as appropriate, for damages arising from improper use, storage, conservation or handling of the Products; in particular when you have not observed the indications, warnings or instructions that CORTANA may have provided you in this regard.
3.3. Any information about the Products (including, for example, technical or other instructions and advice, advertising indications, technical specifications, their functions, their classification for the purposes of export and import controls, their uses or their compliance with legal or other requirements) are provided by CORTANA “as is”, without CORTANA assuming any responsibility or warranty for the same. Such information is not part of the Product properties. CORTANA makes no representations or warranties as to the accuracy or completeness of the Product information, AND DOES NOT ASSUME ANY LIABILITY IN CONNECTION WITH ANY PRODUCT INFORMATION. CORTANA recommends the Client to validate any information related to the Product before any use or action based on said information. All Product information is subject to change without notice. CORTANA does not assume any responsibility for typographical or other errors, nor for possible omissions in the product information.

4. Placing an order on the Cortana eshop. 
The Client makes the purchase of the products, available as they are described ONLINE in the relative descriptive and technical sheets, at the price INCLUDING VAT. Before confirming the purchase to the Customer, the unit cost of each pre-selected product or the total cost in the case of purchasing more than one product will be summarized. When confirming the purchase, and at the end of the transaction, the Client will receive the information of the Number, the Date, the total Amount of his Order and his number or shipping key through which he can track it and know at all times the status of the same.

5. Payments.
5.1. The payment of the products purchased and the expenses related to their expedition will have to be made by the Client when sending the order confirmation through PayPal, credit or debit card.
5.2. If the income accredited by financial institutions is not made, the request will not be taken into consideration.
5.3. In the event of total or partial non-payment of the price of any Product order, on the expiration date, and in application of Law 3/2004 of December 29, which establishes measures to combat delinquency in operations commercial, Article 5, the amount due and not paid will accrue the corresponding interest on late payment without the need for notice of expiration or any summons from CORTANA, in addition to the return expenses that CORTANA may incur being the Customer's account. Likewise, CORTANA will be empowered to suspend or cancel the pending deliveries of Products to the Customer while the order whose payment is due and payable is not paid, or to require advance payment of any new order.

6. Availability and delivery of products.
6.1. Our warehouse will be considered the place of delivery for all transactions. The delivery date will take place when the payment has been made or when the merchandise is ready for delivery/shipment.
6.2. The delivery times are approximate and a delay in them does not contemplate in any case a possible claim for damages. Shipments of garments from the prêt-à-porter collection and the Tulle collection will be delivered within approximately five (5) to ten (10) business days. Wedding dresses are made to order, so their approximate delivery time is three (3) weeks.

7. Transportation
7.1. The merchandise will always travel carriage paid and charged on the purchase invoice.
7.2. The Client may not indicate the means of transport by which he wishes to receive the merchandise; This will be sent by the means that our firm deems appropriate.
7.3. When the order leaves CORTANA's warehouses, the Client will receive an informative email with a tracking number from the transport company.
7.4. Shipping costs will vary depending on the weight, volume and country of delivery.
7.5. The Client can and must consult the present shipping rate, thus being the Client the only one responsible, exonerating CORTANA, for any claim.
7.6 The Cortana online store sells to the following countries:
Germany, Saudi Arabia, Austria, Bulgaria, Belgium, Canada, Cyprus, Croatia, Denmark, United Arab Emirates, Slovakia, Slovenia, Spain, United States, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Jordan, Qatar, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden, Switzerland.
-Depending on the country of destination, shipping costs will vary.
-Depending on the country, different charges will be applied for customs / taxes. These costs will be borne by the customer receiving said order.
-Cortana does not ship to the following areas of the European Union countries: Ceuta, Melilla or the Canary Islands (Spain), Helgoland Island and the city of Büsingen (Germany), the Faroe Islands and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione or the areas of Lago di Lugano (Italy), Channel Islands and Gibraltar (United Kingdom).

8. What to do when you receive your order?
8.1. Verify the receipt of the shipment.
8.2. Verify that the product corresponds to the order and that it does not show any apparent damage. If everything was in order, accept the delivery.
8.3. If the product does not correspond to the one you ordered or if it shows external damage, reject the order indicating the problem.
8.4. Please email shoponline@cortana.es within two (2) business days to state the problem.

9. General
9.1. Placing an order in the online store implies acceptance by the Client of these legal conditions. No stipulation made by the Client may differ from those of the online store if it has not been expressly accepted in advance and in writing by the online store
9.2. An order is not final until it is accepted by the online store.
9.3. All liability of CORTANA for damages caused by defects in the Products is excluded, except when it is expressly obliged to do so by virtue of applicable mandatory law, such as in cases of death or bodily injury. Thus, CORTANA will not be responsible for indirect damages, lost profits, loss of production or benefits.
9.4. In any case, if CORTANA is forced to assume its responsibility for damages suffered by the Client, it will be limited to an amount equivalent to the amount corresponding to the order of the Product causing the damage, unless an applicable mandatory law imposes CORTANA a higher quantitative limit.

10. Prices
10.1. The published prices are valid except in case of typographical error or lack of stock. The prices shown for the products INCLUDE VAT for the European Union and are exempt from VAT for the United States. Shipping costs are not included.
10.2. The prices are understood with the material placed in our CORTANA warehouse, and do not include in any case taxes or transport costs. Packaging is included in the price unless expressly indicated.
10.3. CORTANA may modify the sale prices of the Products at any time. The increase in the sale price will not affect those orders for Products in progress that have been previously accepted by CORTANA. In the event that the Client places an order for Products with an erroneous price, CORTANA will communicate the correct price and, where appropriate, its acceptance to process the order, provided that the Client expressly confirms it (with the correct price) in the two (2) following days.
10.4. Prices are subject to change at any time. The prices only express the value of the Products and do not include taxes, shipping, freight or customs duties, as well as any other type of charges or costs, such as those related to the special packaging and labeling of the Products, permits, certificates , customs declarations and registrations (together, the “Additional Costs”). Additional Costs will be borne by the Client.
10.5. The prices published on this website correspond to the community currency "euro".
10.6. Clients whose countries of residence operate with a currency other than the euro must take into account that the financial entities in charge of the means of payment enabled by the online store will always take the equivalence for their payment. If, for reasons beyond CORTANA's control, this was not done and there is an exchange difference, then CORTANA will notify the Client since their order will not be taken into consideration until the payment is resolved 100% in euros.

11. Payment Conditions
The products and services will be paid by PayPal, or credit or debit card as long as these payment systems are implemented on the website, operational and accessible. In the same way, the online store guarantees that European legislation will be complied with when it comes to having the necessary security measures for the provision of bank details.

For the purposes of the provisions of the regulations on the protection of personal data The online store informs the User of the existence of a personal data file of users (Customers) who enter their data on the Web Corporate created with the purpose of carrying out information, training and commercial promotion of the services of the online store. Likewise, the online store informs you about the possibility of exercising your right of access, rectification, cancellation and opposition of the personal data included in the aforementioned file. The online store undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and will adopt the necessary measures to prevent their alteration, loss, treatment or unauthorized access, taking into account, in any case, of the state of technology.

13. Shipments
13.1. The online store will not send any product until the Commercial Department has verified that 100% of the payment has been made.
13.2. The delivery will be considered made at the moment in which the online store has made the products available to the Client and the latter has accepted the delivery receipt document. It is the Customer's responsibility to verify the products upon receipt and expose all the exceptions and claims that may be justified in the email on the Web.
13.3. The delivery times are those indicated by the online store, and the online store strives to respect them. However, a delay in delivery times will not imply the cancellation of the order nor will it entail the payment of any compensation. Any penalty clause for delay introduced by the Client in his order is without effect.
13.4. The online store will always try to send the products through the system chosen by the store. However, in case of transport failures unrelated to The online store, it reserves the right to resend them by the means it deems appropriate if necessary to comply with its commitments.
13.5. Delivery times are indicated for each product, but may be subject to availability due to dates or lack of stock.
13.6. Any change in the delivery date by the Customer must be expressly accepted by CORTANA.
13.7. CORTANA reserves the right to interrupt the delivery of ordered goods, without incurring any liability, in the event of non-payment by the Client of any pending amount or in the event of the Client's financial insolvency.
13.8. The delivery of the products will always be in the total form of the purchase, there being no divisions due to the nature of the products, unless expressly requested by the Client.
13.9. CORTANA will deliver the Products according to the INCOTERM terms and agreed with the Client.
13.10. Except in those cases in which CORTANA indicates other terms in writing. All deliveries of Products will be CPT – INCOTERMS 2010 (Carriage Paid To – Transportation paid to port or place of agreed destination). Title and risk of loss will be transferred to the Customer at the time of delivery of the Products to the carrier. Any delivery date that is provided by CORTANA should be understood only as an estimate, which depends on the timely receipt of supplies. CORTANA will not be held responsible for any delay in delivery. CORTANA reserves the right to make partial deliveries, in which case the Customer must accept such delivery and pay for the Products delivered. The delay in the delivery of any part of an Order will not give the Client the right to cancel the other deliveries.

14. Claims and returns
14.1. Any claim for damage to the merchandise must be brought to our attention within forty-eight (48) working hours in Spain following receipt of the shipment, in order to proceed with the corresponding claim to the carrier.
14.2. In the event of a return due to an error in the shipment or for reasons attributable to CORTANA, shipments due carriage will not be accepted. Our firm will take care of the corresponding procedures, both to remove the wrong merchandise and to replace the correct one.
14.3. Any claim for non-delivery or error in it will have to be notified within a maximum period of 48 working hours in Spain from the date of shipment of the material.
14.4. The Customer will not have the right to request a return if the error/defect has not been reported by sending an e-mail to Customer Service transcortana@cortana.es within forty-eight (48) working hours in Spain after receipt of the request to inform us of the problem.
14.5. The products supplied by CORTANA will be used exclusively for the uses indicated by the respective manufacturer. The Client will be solely responsible for the consequences that may arise from the inappropriate use of the products supplied.
14.6. Claims for damages made by the Client for any reason are expressly excluded when there is no gross negligence or fraud on the part of CORTANA.
14.7. The Customer's agreement regarding the quantity of Products delivered with respect to an order in question, will be made by signing the corresponding delivery note at the time of delivery. If the Client does not make his claim about a possible defect in quantity or quality within the stipulated time after receiving the Products, CORTANA will not assume any responsibility.
14.8. The Customer must examine the Products as soon as possible after receipt to verify their conformity with the type of Product ordered, and the absence of apparent or hidden defects in them. In any case, upon receipt of the Products, the Client will have a period of fifteen (15) days to claim CORTANA for a possible difference in the type of the Products delivered with those requested or for the existence of an apparent defect in the Products. themselves. If the Client detects a possible internal or non-apparent defect in the Products,
14.9. In case of return, the products must be in the same state in which they were originally delivered, new and unused, with all the labeling intact and the respective accessories.
10.14. CORTANA will not accept changes or returns due to Customer errors when selecting the size or color of the product.
14.11. In the cases that correspond to reimburse the Client, CORTANA will arrange the payments in a peremptory term and in the same way in which the purchase was made, using the same provider (PayPal, Visa, MasterCard, etc.), CORTANA not being responsible for the times management of the aforementioned providers.
14.12. For refunds made by CORTANA to Clients whose currency is not the euro, point 10.6 must be taken MUTATIS MUTANDIS. of these General Conditions of Electronic Sale.
14.13. The mechanics and the steps that the Client must follow to make the returns, appear in the email confirming the shipment and in the delivery note, since they can be modified depending on the delivery service provider and the country of destination.
14.13. The return costs will be borne by the Customer and will be subtracted from the amount refunded after acceptance of the return of the purchase.

15. Guarantees
15.1. CORTANA guarantees the quality and reliability of the products, finishing this at the moment in which the merchandise has been modified, manipulated or disassembled, since any modification is understood to be done under the responsibility of the Client.

16. Final clarification
16.1. To the extent permitted by applicable laws, neither CORTANA nor its employees nor its agents will be responsible, and the Client will not have the right to claim, for any indirect, special, occasional or consequential damages, or for any consequential damages or lost profits, that could be caused; Thus, for example, they will not be responsible for reductions in profits or income, loss of data, interruptions in use, reprocessing, additional manufacturing costs, damage to good reputation, or loss of Clients. To the extent permitted by applicable laws, and only in the event of direct damage being caused, CORTANA will indemnify the Customer with an amount that may never exceed the original price of the Product in question. To the extent that the applicable laws do not consider such limitations of liability applicable, CORTANA's total liability for any incident that may occur will not be in any case greater than ONE HUNDRED (100) EUROS or its equivalent.
16.2. In case of doubts related to the purchase process, you have the email address shoponline@cortana.es through which every business day from 9 am to 6 pm (Spanish peninsular time) you will be answered as soon as possible.