Privacy policy

Last revised: May 25, 2018.

The data controller is TRANSCORTANA, S.L. (“CORTANA”), with NIF number B-62683834 CORTANA's contact details are as follows:
– Postal address: Customer Service, Can Pujolet, 3, 08032 (Barcelona).
– Telephone: 93 310 08 03
– Email:

CORTANA may collect the following personal information from users of the CORTANA website and/or the CORTANA mobile application ("WEB/APP") through the corresponding forms: name, email address, postal address, telephone number, telephone, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or account number (provided by the client in case of return) when the user visits the WEB/APP, registers, performs an online order, contact CORTANA or participate in CORTANA promotions or surveys.
In addition, CORTANA collects all the information related to your browsing on the WEB/APP and your interaction with the brand.
All the personal data that CORTANA collects comes from the interested party, with the exception of contact information that can be provided to us by friends or relatives:
– To send a gift voucher or other gift.
– To share the saved favorites on the WEB/APP.

The personal data of the interested party will be processed for the following purposes, as applicable:
– Manage and develop the registration on the WEB/APP. Registration will involve the creation of user browsing profiles on the WEB/APP. Said profiling consists of the use of the client's personal data and browsing information such as the products viewed or added to the cart, the sections of the WEB/APP visited, the location to evaluate their preferences and/or personal interests with the objective of offering you the contents of the WEB/APP, the offers, the services and the products appropriate to your profile.
– Manage and develop online shopping. We use the customer's personal information to process and deliver your order, inform you by email and/or SMS of the status of your order.
– Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client via email, SMS or postal mail. The sending of this information will involve the preparation of user profiles that consists of using personal data, the history of their purchases, if applicable, as well as the browsing information on the WEB/APP to evaluate certain aspects related to their personal preferences with with the aim of offering you commercial communications appropriate to your profile.
– The client will be personalized in the communications the content, products or services based on her interests. To manage communications, see the 'Subscriptions' section in My Account.
– Manage the alert service for when a certain item of clothing is available on the WEB/APP.
– Management and issuance of supporting documents of sale: digital ticket, sales invoice or Tax Free.
– Manage the WIFI service in CORTANA stores.

CORTANA will keep personal data only for the period of time that is reasonably necessary taking into account the needs to respond to questions that arise or solve problems, make improvements, activate its services and meet the requirements required by applicable legislation. This means that you can keep the personal data for a reasonable period of time even after the interested party has stopped using the CORTANA services or has stopped using the WEB/APP. After this period, personal data will be blocked from all CORTANA systems.

CORTANA has the following legitimate bases to process personal data:
Contract execution
The legal basis for the processing of the personal data of the interested party that is collected is the execution of the purchase contract. In this sense, the interested party is obliged to provide the data that is necessary for its execution. If you do not provide us with this information, it will not be possible to carry out the sale.
legal obligations
The management and issuance of the sales invoice is based on CORTANA's legal obligation in its relationship with customers.
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the interested party, if it has been provided:
– Management of registration on the WEB/APP.
– Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
– Management of the garment availability alert service on the WEB/APP.
– Management and issuance of the following supporting documents of sale: digital ticket and Tax Free.
– Management of the WIFI service in CORTANA stores.
The withdrawal of the consent of these treatments by the interested party will not condition the execution of the contract of sale entered into between the interested party and CORTANA.
legitimate interest
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of CORTANA:
– The preparation of profiles by browsing the WEB/APP by a user registered in it, as well as by all those users who have provided us with their data for any other purpose.
– The preparation of profiles to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
– The sending of satisfaction surveys on the products purchased or services used by CORTANA customers to request their opinion and to improve them.
Our legitimate interest consists in being able to guarantee that our WEB/APP remains secure, as well as to help CORTANA to understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and shopping experience.

The personal data of the interested party may be transferred/communicated to the following recipients:
– Companies of the CORTANA Group.
– Administrations and Public Bodies when so required by tax, labor, Social Security or any other applicable regulations.
– Companies in charge of data processing, such as franchisees and providers that provide services to CORTANA (courier companies, communication delivery companies, agencies, profiling companies, etc.).
International data transfers may also take place at the headquarters of the previous assignments/communications for which CORTANA will use the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield. As a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission. In any case, the third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organizational measures for the correct protection of the same.
CORTANA does not sell customer data to third parties in any case.

The WEB/APP uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing their confidentiality. To achieve these purposes, the user accepts that CORTANA obtain data for the purpose of the corresponding authentication of access controls.
Additionally, any transaction made through the WEB/APP is carried out through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding entity.
CORTANA declares that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

The following rights correspond to you that can be exercised through the email address

Right of access: You have the right to obtain confirmation as to whether

Right of access: You have the right to obtain confirmation as to whether CORTANA is processing personal data that concerns you or not, as well as to access the personal data that CORTANA has about you.

Right of rectification: You have the right to request that CORTANA rectify personal data when it is inaccurate or that it be completed when it is incomplete. If you are registered on our WEB/APP, it may be easier for you to correct them directly by modifying your profile.

Right of deletion/right to be forgotten: You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right of limitation: You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.

Right of portability: You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.

Right of opposition: You can oppose that personal data is subject to processing based on the public or legitimate interest pursued by CORTANA, including profiling. In this case, CORTANA will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

Automated individual decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way. However, it will not be possible to exercise said right in the event that the decision is necessary for the celebration or execution of a contract between you and CORTANA; is authorized by the law applicable to CORTANA provided that it establishes adequate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent.

Right to file a claim: You have the right to file a claim with the Spanish Data Protection Agency.

To process the request, we may ask you to prove your identity.

The user undertakes to make appropriate use of the contents of the Web, being obliged to (i) provide truthful and accurate information on the data requested in the registration or ordering form, and keep them updated, whenever they make use of the Website; (ii) not engage in illicit, illegal or contrary to good faith and public order activities; (iii) not disseminate content or propaganda of a racist, xenophobic, discriminatory nature based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public liberties, honor, the privacy or image of third parties and in general current regulations; (iv) not cause damage to the physical and logical systems of the Web, Cortana providers or third parties, nor introduce or spread computer viruses or any other physical or logical systems that are capable of causing the damage previously mentioned. mentioned; (v) not use the contents of the Web and the information on it to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties; (vi) not try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.
Cortana reserves the right to make the modifications it deems appropriate on its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located on your portal.
All intellectual and industrial property rights of the Web and its contents, including but not limited to images, sound, audio, video, designs, texts, graphics, logos, icons, color combinations, structure, buttons, as well as software , trade names, brands, works, illustrations, photographs or industrial drawings and any other signs susceptible to industrial and commercial use are the property and ownership of Cortana or third party owners who have duly authorized their inclusion on the Web.
The reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of the Web, for commercial purposes, in any medium and by any technical means, without the authorization of Cortana.
The user agrees to respect the intellectual and industrial property rights owned by Cortana. The user may use the Web and its contents for personal and private use. Any other use is prohibited and will require the user to obtain Cortana's prior express written permission. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Web.

Cortana is not responsible, in any case, for damages of any kind that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.
From the client's website, it is possible to be redirected to content on third-party websites. Since the provider cannot always control the content entered by third parties on their websites, it does not assume any type of responsibility with respect to said content. In any case, the provider declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.
Cortana is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content independently on the Web. However Cortana makes itself available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene national or international legislation, rights of third parties. or morality and public order. In the event that the user considers that there is any content on the Web that could be susceptible to this classification, please notify the Web administrator immediately.
The Web has been reviewed and tested so that it works correctly. In principle, correct operation can be guaranteed 24 hours a day, 7 days a week, all year round. However, Cortana does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make access to the Web impossible.
The introduction of hyperlinks for commercial purposes in web pages other than Cortana that allow access to the Web, without the prior consent of Cortana, is prohibited. Cortana is not responsible for the use or content of third party web pages that may link to


Cortana, on its own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the Web. Cookies are files sent to the browser by means of a web server with the purpose of recording the user's activities during their browsing time.
Through the use of cookies, it is possible for the server where the Web is located to recognize the web browser used by the user in order to make browsing easier, allowing, for example, access to users who have registered. previously, access the areas, services, promotions or contests reserved exclusively for them without having to register each time they visit. They are also used to measure the audience and traffic parameters, control the progress and number of entries.
Guarantees on the use of cookies
The cookies used by the website are only associated with anonymous users and their computer and do not themselves provide personal data about users.
Some cookies are used by third parties (eg Google) to provide Cortana with data on the effectiveness of their promotions. In no case do cookies collect personal information with which a specific user can be identified.
The cookies used on the Web are, in any case, temporary, with the sole purpose of making their subsequent transmission more efficient. None of the cookies used on the Web will be valid for more than two years.
Users have the possibility of configuring their browser to be notified of the reception of cookies and to prevent their installation on their equipment.
The user, by deleting Cortana cookies or disabling them, exposes himself to not being able to access certain functionalities of the Web.
To use the Web, it is not necessary for users to allow the installation of cookies, notwithstanding that it is necessary for them to log in as such in each of the services whose provision requires prior registration or login.

Cortana uses four types of cookies:
Technical cookies: They allow the user to browse the Web and use features such as the shopping cart.

Analysis cookies: Cortana uses Google Analytics cookies to quantify the number of users who visit the Web. These cookies make it possible to measure and analyze the way in which users browse the Web. This information allows Cortana to continually improve its services and the shopping experience for web users. For more information, you can consult the Google Analytics privacy page:

Personalization Cookies: When the user is browsing or buying through the Web, the website will remember their preferences (for example, their location or preferred language). Thanks to these cookies it is possible to offer a simpler, easier and more personalized browsing experience for users.

Advertising cookies: These cookies are used to display relevant ads to users. Additionally, they limit the number of times each user views an ad and help Cortana measure the effectiveness of her ad campaigns. By browsing the Web, the user accepts that Cortana downloads these types of cookies on their device and makes inquiries when the user visits the Cortana Web in the future.

The Web may contain links to other websites, with privacy policies different from Cortana's. In this sense, Cortana is not responsible for the content or practices of the linked sites. Cortana encourages web users to review the privacy policy of any website they may access through

Web servers may automatically detect the IP address and domain name used by users.
An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of the data in order to obtain solely statistical measurements that allow knowing the number of visits made to the Web, the order of visits, the access point, etc.