Refund policy
Thank you for shopping at www.cortana.es. We hope you have enjoyed your order. We strive to provide an excellent shopping experience and satisfaction for all our customers. Here is our detailed refund policy:
Returns:
We accept returns of products purchased from Cortana within a period of 15 calendar days from the date of purchase. If you wish to return an item, please ensure it meets the following criteria:
The item must be in its original, unused, and undamaged condition.
It must include all original tags, accessories, and packaging.
All relevant receipts and proof of purchase must be provided.
In the case of a return, shipping costs will not be refunded.
Return Process:
To initiate the return process, please follow these steps:
Contact our customer service within the 15-day period from the date of purchase.
Provide the necessary information, including the order number, product details, and reason for the return.
Our customer service team will provide you with a return authorization and guide you through the next steps.
Shipping Costs:
Shipping & customs costs incurred in the return of products will be the responsibility of the customer unless the return is due to an error on the part of Cortana, such as shipping the wrong or defective item.
Inspection and Processing of Returns:
Once we receive the returned item, our quality control team will inspect it to verify if it meets the aforementioned requirements. If the return is accepted, we will process the refund within a reasonable timeframe.
Refund Options:
The available refund options are as follows:
Refund to the original form of payment: If the payment was made with a credit or debit card, the refund will be credited back to the same account used in the purchase.
Shipping costs will not be refunded.
Exceptions:
Some items may be excluded from our refund policy, such as intimate or personal hygiene products, customized products, or items on special offer. These cases will be evaluated on an individual basis.
Contact:
If you have any questions or need further information about our refund policy, please don't hesitate to contact our customer service team at shoponline@cortana.es. We'll be happy to assist you.
Please note that this refund policy is subject to changes or updates. We recommend reviewing it periodically on our website to stay informed of any modifications.
Thank you for choosing Cortana. We hope you enjoy your purchases, and may this refund policy provide you with confidence and peace of mind in your shopping experience.