Shipping policy

Shipping

The estimated order preparation time is between 1 and 2 business days. During periods of high demand, such as promotions, special sales or holidays, as well as due to delays in payment authorisations or consolidation of orders with products located in different warehouses, it is possible that preparation times may be extended.

Delivery Times

Delivery times are 1 to 5 working days from the time the customer receives the shipment confirmation email. Delivery times are approximate and do not take into account possible delays caused by force majeure such as customs clearance, strikes, disasters, adverse weather conditions and causes beyond Cortana's control.

Spain (Except Ceuta, Melilla, and the Canary Islands)

  • Shipping Type: Express (Correos Express)
  • Estimated Delivery Time: 1-3 business days
  • Shipping Costs: Free for orders over 500 euros
  • Delivery: Personal Address or In-Store Pickup

Europe (within EU)

  • Shipping Type: Standard / Express (UPS / DHL)
  • Estimated Delivery Time: 2-5 business days
  • Shipping Costs: Free for orders over 1,000 euros

Europe (outside EU)

  • Shipping Type: Express (DHL)
  • Estimated Delivery Time: 2-5 business days
  • Shipping Costs: Free for orders over 1,500 euros

China

  • Shipping Type: Express (DHL)
  • Estimated Delivery Time: 2-5 business days
  • Shipping Costs: Free for orders over CNY 3,800

Rest of the World

  • Shipping Type: Express (DHL)
  • Estimated Delivery Time: 2-5 business days
  • Shipping Costs: Free for orders over 1,500 euros

Price

All shipments outside the European Union are shipped using Incoterm DDP "Delivery Duty Paid" and include customs charges, except for orders shipped to the United Kingdom, Norway, Canada and Montenegro.

The final price of the order is calculated according to the delivery address provided. To see the price including tax and shipping costs, please select your shipping country in the shopping basket.

Make sure you are browsing in the correct marketplace to see the price in the correct currency.

Unclaimed Packages

If the package is returned to Cortana headquarters because it was not collected by the customer and the customer decides not to purchase the product, the shipping costs and, where applicable, customs duties will be deducted from the refund. In the event that the Customer requests a return of the package, the Customer shall again bear the shipping costs and, where applicable, the required customs duties.