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Last revised: May 25, 2018.

The data controller is TRANSCORTANA, S.L. ("CORTANA"), with NIF number B-62683834. The contact details of CORTANA are as follows:
- Postal address: Customer Service, Can Pujolet, 3, 08032 (Barcelona).
- Telephone: 93 310 08 03
- E-mail:

CORTANA may collect the following personal information from users of the CORTANA website and/or CORTANA mobile application ("WEB/APP") through the appropriate forms: name, email address, mailing address, phone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB/APP, registers, places an order online, contacts CORTANA or participates in CORTANA promotions or surveys.
In addition, CORTANA collects all information related to your navigation on the WEBSITE/APP and your interaction with the brand.
All personal data collected by CORTANA comes from the data subject, with the exception of contact information that may be provided to us by friends or family members:
- For sending a gift voucher or other gift.
- To share favorites saved on the WEB/APP.

The personal data of the interested party will be processed for the following purposes as applicable:
- To manage and develop the registration on the WEB/APP. The registration will involve profiling of the user's navigation on the WEB/APP. This profiling consists of the use of the customer's personal data and browsing information such as the products viewed or added to the basket, the sections of the WEB/APP visited, the location to assess their preferences and/or personal interests in order to offer them the contents of the WEB/APP, offers, services and products suitable to their profile.
- To manage and develop the purchase online. We use the customer's personal information to process and deliver your order, inform you by email and/or SMS of the status of your order.
- Manage and send information about exclusive promotions, latest news and personalized information tailored to the profile, interests and needs of the person concerned as a customer via email, SMS or mail. The sending of this information will involve the profiling of users consisting of using personal data, the history of their purchases if applicable, as well as navigation information on the WEB/APP to evaluate certain aspects related to their personal preferences in order to offer commercial communications tailored to their profile.
- The content, products or services will be personalized to the customer in the communications according to their interests. To manage communications see the 'Subscriptions' section in My Account.
- Manage the alert service for when a particular item of clothing is available on the WEB/APP.
- Management and issuance of sales documents: digital ticket, sales invoice or Tax Free.
- Manage the WIFI service in CORTANA stores.

CORTANA We will keep personal data only for such period of time as is reasonably necessary taking into account the needs of responding to issues that arise or resolving problems, making improvements, activating your services and complying with the requirements of applicable law. This means that it may retain personal data for a reasonable period of time even after the data subject has stopped using the services of CORTANA or has stopped using the WEB/APP. After this period, the personal data will be blocked from all CORTANA systems.

CORTANA has the following legitimate grounds to be able to process personal data:
Execution of the contract.
The basis legal of the processing of the personal data of the data subject that is collected is the execution of the purchase contract. In this sense, the data subject is obliged to provide the data that are necessary for its execution. If this data is not provided, it will not be possible to carry out the purchase-sale.
Legal obligations
The management and issuance of the sales invoice is based on the obligation legal of CORTANA in its relationship with customers.
In relation to the following purposes the basis legal of the processing of the personal data of the data subject will be the consent of the data subject, if given:
- Management of the registration on the WEB/APP.
- Management of sending information about exclusive promotions, latest news and personalized information tailored to the profile of the person concerned.
- Management of the garment availability alert service on the WEB/APP.
- Management and issuance of the following sales documents: digital ticket and Tax Free.
- Management of the WIFI service in CORTANA stores.
The withdrawal of consent to these treatments by the data subject shall not condition the execution of the purchase contract concluded between the data subject and CORTANA.
Legitimate interest
In relation to the following purposes the basis legal for the processing of the data subject's personal data will be the legitimate interest of CORTANA:
- Profiling through navigation on the WEB/APP by a registered user of the same, as well as all those users who have provided us with their data for any other purpose.
- The elaboration of profiles for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
- Sending satisfaction surveys about the products purchased or services used by customers of CORTANA to request their opinion and to improve them.
Our legitimate interest is to ensure that our WEB/APP remains secure, as well as to help CORTANA understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a one-size browsing and shopping experience.

The personal data of the interested party may be transferred/communicated to the following recipients:
- Companies of the Group CORTANA.
- Public Administrations and Public Bodies when so required by tax, labor, Social Security or any other applicable regulations.
- Companies in charge of data processing, such as franchisees and suppliers that provide services to CORTANA (courier companies, companies that send communications, agencies, profiling companies, etc.).
International data transfers may also occur in the context of the above transfers/communications for which CORTANA will use the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission. In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organizational measures for the proper protection of the same.
CORTANA under no circumstances sells customer data to third parties.

The WEB/APP uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and ensure the confidentiality of the same. To achieve these purposes, the user accepts that CORTANA obtains data for the purposes of the corresponding authentication of access controls.
Additionally, any transaction made through the WEB/APP is carried out through secure payment systems. Confidential payment data are transmitted directly and in encrypted form (SSL) to the corresponding entity.
CORTANA declares that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

You have the following rights that can be exercised through the e-mail address

Right of access: You have the right to obtain confirmation as to whether or not CORTANA is processing personal data concerning you, as well as the right to access the personal data that CORTANA holds about you.

Right of rectification: You have the right to request that CORTANA rectify personal data when it is inaccurate or complete when it is incomplete. If you are registered on our WEB/APP, it may be easier for you to correct them directly by modifying your profile.

Right to erasure/right to be forgotten: You can ask us to delete personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right of limitation: You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.

Right of portability: You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.

Right to object: You may object to the processing of your personal data based on the public or legitimate interest pursued by CORTANA, including profiling. In this case, CORTANA will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

Automated individual decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you. However, it is not possible to exercise this right if the decision is necessary for the conclusion or performance of a contract between you and CORTANA; is authorized by law applicable to CORTANA provided that it provides for appropriate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent.

Right to file a complaint: You have the right to file a complaint with the Spanish Data Protection Agency.

In order to process the request, we may ask you to prove your identity.


El usuario se compromete a hacer un uso adecuado de los contenidos de la Web, estando obligado a (i) facilitar información veraz y exacta sobre los datos solicitados en el formulario de registro o de realización del pedido, y mantenerlos actualizados, toda vez que haga uso de la Web; (ii) no incurrir en actividades ilícitas, ilegales o contrarias a la buena fe y al orden público; (iii) no difundir contenidos o propaganda de carácter racista, xenófobo, discriminatorio en razón de raza, sexo, ideología, religión o que de cualquier forma atente contra la moral, el orden público, los derechos fundamentales, las libertades públicas, el honor, la intimidad o la imagen de terceros y en general la normativa vigente; (iv) no provocar daños en los sistemas físicos y lógicos de la Web, de los proveedores de Cortana o de terceras personas, ni introducir ni difundir en la red virus informáticos o cualesquiera otros sistemas físicos o lógicos que sean susceptibles de provocar los daños anteriormente mencionados; (v) no utilizar los contenidos de la Web y la información de la misma para remitir publicidad, o enviar mensajes con cualquier otro fin comercial, ni para recoger o almacenar datos personales de terceros; (vi) no intentar acceder y, en su caso, utilizar las cuentas de correo electrónico de otros usuarios y modificar o manipular sus mensajes.
Cortana se reserva el derecho de efectuar sin previo aviso las modificaciones que considere oportunas en su Web, pudiendo cambiar, suprimir o añadir tanto los contenidos y servicios que se presten a través de la misma como la forma en la que éstos aparezcan presentados o localizados en su portal.
Todos los derechos de propiedad intelectual e industrial de la Web y sus contenidos, incluidos a título enunciativo las imágenes, sonido, audio, video, diseños, textos, gráficos, logos, iconos, combinaciones de colores, estructura, botones, así como el software, los nombres comerciales, las marcas, obras, ilustraciones, fotografías o dibujos industriales y cualesquiera otros signos susceptibles de utilización industrial y comercial son propiedad y titularidad de Cortana o de terceros titulares de los mismos que han autorizado debidamente su inclusión en la Web.
Quedan expresamente prohibidas la reproducción, la distribución y la comunicación pública, incluida su modalidad de puesta a disposición, de la totalidad o parte de los contenidos de la Web, con fines comerciales, en cualquier soporte y por cualquier medio técnico, sin la autorización de Cortana.
El usuario se compromete a respetar los derechos de propiedad intelectual e industrial titularidad de Cortana. El usuario podrá utilizar la Web y sus contenidos para su uso personal y privado. Cualquier otro uso queda prohibido y requerirá al usuario obtener la previa autorización expresa y escrita de Cortana. El usuario deberá abstenerse de suprimir, alterar, eludir o manipular cualquier dispositivo de protección o sistema de seguridad que estuviera instalado en la Web.
Cortana no se hace responsable, en ningún caso, de los daños y perjuicios de cualquier naturaleza que pudieran ocasionar, a título enunciativo: errores u omisiones en los contenidos, falta de disponibilidad del portal o la transmisión de virus o programas maliciosos o lesivos en los contenidos, a pesar de haber adoptado todas las medidas tecnológicas necesarias para evitarlo.
Desde el sitio web del cliente es posible que se redirija a contenidos de terceros sitios web. Dado que el prestador no puede controlar siempre los contenidos introducidos por los terceros en sus sitios web, éste no asume ningún tipo de responsabilidad respecto a dichos contenidos. En todo caso, el prestador manifiesta que procederá a la retirada inmediata de cualquier contenido que pudiera contravenir la legislación nacional o internacional, la moral o el orden público, procediendo a la retirada inmediata de la redirección a dicho sitio web, poniendo en conocimiento de las autoridades competentes el contenido en cuestión.
Cortana no se hace responsable de la información y contenidos almacenados, a título enunciativo pero no limitativo, en foros, chats, generadores de blogs, comentarios, redes sociales o cualquier otro medio que permita a terceros publicar contenidos de forma independiente en la Web. No obstante Cortana se pone a disposición de todos los usuarios, autoridades y fuerzas de seguridad, y colaborando de forma activa en la retirada o en su caso bloqueo de todos aquellos contenidos que pudieran afectar o contravenir la legislación nacional, o internacional, derechos de terceros o la moral y el orden público. En caso de que el usuario considere que existe en la Web algún contenido que pudiera ser susceptible de esta clasificación, se ruega lo notifique de forma inmediata al administrador de la Web.
La Web ha sido revisada y probada para que funcione correctamente. En principio, puede garantizarse el correcto funcionamiento las 24 horas del día 7 días a la semana, todo el año. No obstante, Cortana no descarta la posibilidad de que existan ciertos errores de programación, o que acontezcan causas de fuerza mayor, catástrofes naturales, huelgas, o circunstancias semejantes que hagan imposible el acceso a la Web.
Está prohibida la introducción de hiperenlaces con fines comerciales en páginas web ajenas a Cortana que permitan el acceso a la Web, sin el consentimiento previo de Cortana. Cortana no se responsabiliza del uso o el contenido de las páginas web de terceros que puedan enlazar con



Cortana cookies , on its own account or that of a third party contracted to provide measurement services, may use when a user browses the Web. The are files sent to the browser by means of a web server with the purpose of registering the activities of the user during his time of navigation. Through the use of the it is possible that the server where the Web is located, recognizes the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have registered previously, access to areas, services, promotions or competitions reserved exclusively for them without having to register each visit. They are also used to measure audience and traffic parameters, monitor progress and number of entries. Guarantees on the use of the The used by the Web site are associated only with anonymous users and their computer and do not themselves provide personal data about users. Some are used by third parties (e.g. Google) to provide with data on the effectiveness of their promotions. In no case the collect personal information that can identify a specific user. The used on the Web are, in any case, temporary, with the purpose of making more efficient onward transmission. None of the used on the Web will be valid for more than two years. Users have the possibility of configuring their browser to be warned of the reception of and to prevent its installation on their equipment. The user, by deleting from or disabling them, is exposed to the risk of not being able to access certain features of the Web. To use the Web, it is not necessary that the users allow the installation of the , without prejudice that it is necessary that the same ones initiate session as such in each one of the services whose provision requires the previous registry or initiation of session. cookies
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Cortana uses four types of cookies:
Cookies technical: They allow the user to browse the Web and use functionalities such as the shopping cart.

Cookies of analysis: Cortana uses cookies of Google Analytics to quantify the number of users who visit the Web. These cookies allow us to measure and analyze how users browse the Web. This information allows Cortana to continually improve its services and the shopping experience for Web users. For more information, please see the Google Analytics privacy page:

Cookies Personalization: When the user is browsing or shopping on the Web, the Web site will remember his preferences (for example, his location or language preference). Thanks to these cookies it is possible to offer a simpler, easier and more personalized browsing experience for users.

Cookies These cookies are used to display relevant ads to users. In addition, they limit the number of times each user views an advertisement and help Cortana measure the effectiveness of its advertising campaigns. By browsing the Web, the user accepts that Cortana downloads this type of cookies on your device and performs queries when the user visits the Web of Cortana in the future.

The Website may contain links to other websites with privacy policies that differ from those of Cortana. In this regard, Cortana is not responsible for the content or practices of linked sites. Cortana encourages Web users to review the privacy policy of any Web site they may access through

Web servers may automatically detect the IP address and domain name used by users.
An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of the data in order to obtain only statistical measurements that allow to know the number of visits made to the Web, the order of visits, the access point, etc.